My wife and I purchased our first new house and after searching for hot tubs, we settled on the stil 7 because of the straight bench seating and overall appeal of the tub. It is, in my mind, the best looking tub on the market.
The problem is the touchpad. This might be the biggest piece of crap I've ever encountered. It's just not working for us. We have had the touch screen and other parts replaced under warranty but as of last week the touchpad is acting up again. When the touchpad was replaced The exterior lights do not work. This might not seem like an issue but I designed the hot tub area with the idea the exterior lights would add ambience to the area. A reset helps but not for long. An example is absolutely no response to a touch, say if I want the pump running, there's no response, or if I touch the pump icon the pad will go to tools and not respond to any prompts. This tub was not cheap and is a huge disappointment. I will be contacting Paradise Pools at Regina, Saskatchewan tomorrow but I am beyond frustrated with the touchpad.

Love our Stil7. Service from Casey and Phillip has been outstanding! Arrived promptly, ahead of schedule. Casey answered lots of questions and got us set up with all the correct accessories and options. He was not at all pushy. Phillip has been been very responsive - he has come out to our property several times to address all quite minor issues. He has gone above and beyond. Thank you!

Have had our Stil7 for a year now and love it! Highly recommend!

Plus; The ease of cleaning, part remove/replace, Jet varieties, appearance, lights.
Minus; Controls are grossly inadequate, 4th set installed and they are failing, Swipe/clean screen feature on screen freezes so need to shut power off and restart, other features are periodically randomly switching on/off on this panel then they stop. Or I have to get out, shut power off and reinitialize to get it to work or to shut off with buttons
Water management is difficult, tried @ease system but cloudy water ,wish I could of made it work, needed help from somewhere or more instruction. The store tried to help but failed. I just want it to be simple and not a chore to maintain the water.

This hot tub is amazing. It is quiet yet powerful. We all have our favorite jet pack. It is easy to keep clean which I also love.

Overall, love the tub. Unfortunately I have issues with the corner pieces randomly coming off. Bullfrog was good to come out and correct once, unfortunately it keeps happening. I think it's a design issue. Beyond that, tub is fantastic, easy to maintain.

The spa is pretty great but we were totally duped regarding energy requirements. Our electric bill SKYROCKETED. We got our spa put in Mar 13, 2020.

Would be thrilled with a personal consult on how to better adjust spa for energy conservation.

We had never owned a pool or hut tub before and were very excited about our STIL7, which we purchased from Ordini's Best Fiberglass Pools in Bristol, PA. We experienced our first disappointment right out of the gate when Ordini's delivered the hot tub and offered no tutorial or other instruction whatsoever about how to fill and care for the hot tub. So we were left figuring it out on our own with the manual, which is not rocket science, but is not a trivial exercise for an inexperienced user. Within a few days we realized that the hot tub was defective - the touch screen, which includes all the controls for the hot tub, does not work. There is a feature that disables the touch screen when it's wet - a waving hand appears to indicate that the screen needs wiping. The problem is, the waving hand appears continually and never goes away! You can wipe the screen until it's bone dry, but the waving hand does not disappear until you cut power to the unit through the circuit breaker. Obviously, that is not a safe or viable workaround. When we contacted Ordini's they told us Bullfrog was aware of the issue and working on a solution and that we should have a replacement shortly. About a month later, Ordini's sent an electrician to swap out the screen, but the replacement screen had the exact same issue. When we asked Ordini's what was going on, they took weeks to get back to us. When they finally responded, they explained that the first screen had been replaced as a result of some other defect (something about a tendency to short out the breaker, though we never experienced that issue). Ordini's told us that Bullfrog still had no solution for the waving hand issue. That was months ago, and still no resolution, or the prospect of one. Our STIL7 has been relegated to a very expensive ornament in the back yard. We are beyond frustrated, and close to considering legal action.

We've had it for over a year and have taken to using it daily. Looks great built it into our backyard deck that's about 1' above grade which allows for easy access and gives it a more custom look. No problems - and controls are easy use.

Took one time using the spa to know that we made a great choice. The spa is fantastic, it is comfortable and the jet packs are excellent.